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Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days from the date you received your order to return.

Please make sure your items are returned new, unused and with all tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please contact our customer care team by emailing customercare@awesomeshoes.com if you have any further questions.

Returning your purchase

Should you need to return your purchase, you have 28 days from receiving your order to arrange your return and send your items back to us for a refund. If you wish to exchange your item we suggest that you return it for a refund and purchase the new item separately.

Please click here and follow the steps to return your purchase.

Returns using our easy returns service

To make returns simple we will provide you with an easy return label to return your order from your local post office.

Returns from

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The cost of returning your purchase is your responsibility, we recommend using a tracked service.
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The cost of the easy return service will be deducted from your refund.

To ensure your return is covered by our easy returns service, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.

Returns using another returns service

We prefer that items are returned to us via our easy returns service so that they are protected and insured. If you prefer to use another returns method or the easy returns service is not available, please request a return and send your purchase to the following address: Yakelo Ltd, 55 North Woolwich Road, London, E16 2AA, United Kingdom

We recommend that you send your purchase back via any secure means as we may not accept liability for loss or damage. The cost of returning your purchase is your responsibility.

Receiving a refund

Your refund will be credited to the original payment method.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Yakelo. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Returns conditions

All items must be returned new, unused and with all garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Shoes

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

Late Returns

Your purchase should be sent back to us within 28 days of receiving your order. Returns outside of this period may be accepted at the discretion of Yakelo.

Colours

We have made every effort to display the colours of our products that appear on Yakelo as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your Yakelo account or future orders being refused.

Holiday season return policy

In addition to our standard 28 day returns policy, we offer an extended holiday season returns policy to make gift purchasing even easier. Orders placed from Monday, November 18, 2019 can be returned until Monday, January 6, 2020.